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These terms and conditions govern the sale of services marketed by Profumo di casa with registered office in Viale Rimembranze, 18 / A - 24069 Trescore Balneario (BG) , registered in the Bergamo business register with number: VAT number 04380260168 and REA 459954 , and the use of the website .

Business relations are governed exclusively by the following terms and conditions, excluding any other agreement, unless agreed in writing.

All offers are always without obligation, in general, they are valid only until availability. The contracts for the sale of services are considered valid through written confirmation, by e-mail.

All prices on are inclusive of VAT and may be subject to change without notice. Profumo di casa is also not responsible for errors or inaccuracies in the descriptions and names of the services.

For each reservation made, Profumo di casa issues an invoice or receipt. For the issue of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue.

These terms and conditions may be modified by Profumo di casa without notice and will be valid from the date of publication on .


The contract stipulated between Profumo di casa and the Customer must be considered concluded with the acceptance, even if only partial, of the reservation by Profumo di casa, which reserves the right, at its sole discretion, to accept the reservation.

Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By making a reservation in one of the ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept these terms and conditions.

If the Customer is a final consumer (i.e. a natural person who purchases the service for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy, or, to keep these terms and conditions.

Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of a reservation.

By making a reservation in one of the ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept these terms and conditions.


The Customer can only purchase the products present on at the time of placing the order, as described in the relevant information sheets. The technical and purchase support information entered on are intended as simple generic information material.

Correct receipt of the reservation is confirmed by Profumo di casa by means of a reply sent to the e-mail address supplied by the Customer. This confirmation message will contain 'Date of receipt' and 'Reservation number', to be used in any subsequent communication with Profumo di casa. The message contains all the data entered by the Customer, who undertakes to verify its correctness and to promptly communicate any corrections. In case of non-acceptance of the order, Profumo di casa undertakes to promptly contact the Customer.

On the website the availability is indicated next to each product. Since the simultaneous access of many users and the simultaneous possibility of online orders modify the availability of the services offered, Profumo di casa cannot guarantee the certainty of assigning reservations.


Payment is expected in advance using Credit / Debit / Prepaid Card , PayPal or Bank Transfer .

  • Credit / Debit / Prepaid Card

    • In case of purchase through the credit / debit / prepaid card payment method, at the end of the order the customer is directed to the credit / debit / prepaid card payment login page.

    • The amount relating to the order is debited to the account associated with the Credit / Debit / Prepaid Card at the time the order is acquired.

    • In case of cancellation of the order, the amount paid by credit / debit / prepaid card will be refunded. Under no circumstances can Profumo di casa be held responsible for any damage, direct or indirect, caused by the delay in the failure to release the amount.

  • PayPal

    • In case of purchase through the PayPal payment method, at the end of the order the Customer is directed to the PayPal login page.

    • The amount relating to the order is debited from the PayPal account at the time of order acquisition.

    • In case of cancellation of the order, the amount will be refunded to the Customer's PayPal account. In no case Profumo di casa can be held responsible for any damages, direct or indirect, caused by the delay in the failure to release the amount committed by PayPal.

  • Bank transfer

    • In case of purchase through the bank transfer payment method, at the end of the order the customer is made aware of the IBAN code to which to make the payment. As long as Profumo di casa does not receive the exact amount of the order, the booking dates will not be reserved for the Customer.

    • In case of cancellation of the order, the amount paid by bank transfer will be refunded to the customer to the IBAN from which the payment was made.


Pursuant to art. 64 et seq. of the Consumer Code, if the Customer is a consumer he has the right to withdraw from the purchase contract for any reason, without any penalty and without prejudice to what is indicated in the following paragraph

To exercise this right, the Customer must make a request for withdrawal within 28 days from the first day of accommodation at Profumo di casa in Viale Rimembranze, 18 / A - 24069 Trescore Balneario (BG). You can speed up the procedure provided for by the right of withdrawal by sending the aforementioned form to the e-mail address .

The right to cancel the reservation is subject to the following mandatory conditions :

  • the right applies in case of cancellation within 28 days from the first day of accommodation, in this case it is possible to request and obtain a full refund of the amount paid.

  • the right applies in case of cancellation within 15 days from the first day of accommodation, in this case it is possible to request and obtain a refund of 50% of the amount paid.

  • the right does not apply in case of cancellation within 14 days prior to the first day of accommodation, therefore it is not possible to obtain any refund of the amount paid.

Profumo di casa will reimburse the Customer the amount paid, as quickly as possible and in any case within 30 days from the date of receipt of the communication of cancellation of the reservation through the refund procedure on credit / debit / prepaid card, on the PayPal account to which the payment was made or to the account whose IBAN was communicated.


Information pursuant to art. 13 of Legislative Decree. 196/2003 Pursuant to Legislative Decree 30 June 2003 n. 196, Profumo di casa wishes to provide you with the following information regarding the processing of your personal data .

Purpose of the processing

The processing of the personal data you provide as well as those obtained from browsing the website is aimed at achieving the following purposes:

  • allow access to and navigation of the Site as well as to process anonymous statistics on the use of the Site, to check its correct functioning and to ascertain any liability in case of offenses committed during navigation.

  • provide the registration service on the Site and allow the execution of online payments.

  • provide the services offered by the Company.

  • for preliminary requirements to the stipulation of sales contracts, to execute them as well as to protect the credit positions deriving from them.

  • monitor the progress of relations with customers and / or related risks.

  • for operational, managerial, administrative and accounting needs, including the possible transmission by e-mail of commercial invoices, and in general to fulfill the obligations established by law and / or regulations, in particular in tax matters.

  • marketing, commercial information and promotional activities, including the sending of newsletters and advertising material, as well as for

  • the definition of the commercial profile for the purpose of using it for the aforementioned activities.


The conditions of cookies and online tracking are visible on this page .

Processing methods - Security measures

The processing of your personal data may consist, in addition to their collection, also in their registration, conservation, modification, communication, cancellation. Furthermore, the processing may be carried out with or without the use of electronic tools by specially appointed personnel.

The data will be stored in paper and / or electronic / computer / optical form and for the time strictly necessary to fulfill the purposes referred to in point a, in compliance with current legislation.

In relation to your personal data, the Company will adopt all suitable tools to guarantee its security and confidentiality, in compliance with the provisions of the Code. In particular, all technical, IT, organizational, logistical and procedural security measures will be adopted, as established by the Code, so that the minimum level of data protection required by current legislation is guaranteed.

Furthermore, the applied methodologies guarantee that access to data is allowed only to the persons in charge of the processing by the Company.

Data provision

As regards the provision of personal data, we inform you that:

  • the computer systems and software procedures used to operate the Site acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols; mere access to the Site therefore entails the acquisition by the Company of data relating to you.

  • some data are mandatory for registration on the Site and your refusal to provide them does not allow you to complete the registration procedure.

  • there are also your personal data required for the purpose of order fulfillment and your refusal to provide them does not allow the establishment and / or continuation of the contractual relationship with the Company.

  • finally, other data (for example fax number) are optional and allow the Company to improve the service offered to customers.

Communication and dissemination of data - Transfer of data abroad

  • The personal data collected for the achievement of the purposes referred to in point 1 may be communicated, to the extent of their specific competence, to public administrations, for the performance of institutional functions, to banking institutions, to subjects specialized in the management of information systems and / o payment systems, to subjects who supply the goods and services offered by the Company, to subjects who carry out transport or shipping activities, to subjects that the Company uses for the performance of promotional, advertising, marketing and communication, to law firms and consultancy firms, to subjects in charge of keeping the accounts or auditing the Company's financial statements, to public authorities for compliance with the law, to subsidiaries or affiliated to Profumo di casa.

  • In any case, personal data will not be disseminated except in anonymous form. Within the limits strictly necessary for the execution of the contractual relationship, your personal data may be disclosed to third parties, such as, by way of example, the suppliers of products and / or services, located both within the European Union and outside it. .

Rights of the interested party

Pursuant to article 7 and following of the Code, you have the right, among other things, to:

  • obtain confirmation of the existence or not of personal data concerning you and their communication in an intelligible form.

  • obtain, from the Data Controller or Data Processor, as identified below:

    • information on the origin of personal data, on the purposes and methods of processing, on the logic applied in case of processing carried out with the aid of electronic tools.

    • indication of the identification details of the Data Controller and of the Manager (s), as well as, possibly, of the representative designated by a foreign subject to process data in Italy.

    • information about the subjects or categories of subjects to whom the data may be communicated or who may become aware of them as appointed representative in the territory of the state, managers or agents.


  • the updating, rectification or integration of data concerning you.

  • the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed.

  • certification of the fact that the operations referred to in points (i) and (ii) above have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is impossible or involves the use of means manifestly disproportionate to the protected right.

object, in whole or in part:

  • for legitimate reasons, to the processing of data concerning you, even if pertinent to the purpose of the collection.

  • to the processing of personal data concerning you, provided for the purposes of commercial information or the sending of advertising or direct sales material or for carrying out market research or commercial communication. The above rights can be exercised either directly or through a person in charge, in the forms provided for in Articles. 8 and 9 of the Code to exercise the above rights, must make a written request, by ordinary mail, to the Data Processor, as identified below.

Owner and Manager The owner and manager of the processing is the undersigned company, in the person of its pro tempore legal representative, with registered office in Viale Rimembranze, 18 / A - 24069 Trescore Balneario (BG).


The sales contract between the customer and Profumo di casa is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of the distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his Municipality of residence. In all other cases, the territorial jurisdiction is exclusively that of the Court of Bergamo.


In the event that any clause of this contract is declared completely or partially null, the other clauses of the contract will remain valid.

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